Shipping policy

Last updated: 2 November 2026

We ship from the UK to [the UK, the EU, the US and selected other countries]. Every order is sent with tracking, and delivery costs are shown at checkout before you pay.

1. Dispatch times

The Kickstarter campaign is planned for November 2026. Your band ships after the campaign closes and the first production run is complete. We will confirm dates before you pay the balance. You will receive an email with tracking details when your order leaves us.

Pre-orders ship from the estimated date shown on the product page and in your order confirmation. If you order in-stock and pre-order items together, we will ship them together when everything is available.

Kickstarter backers: reward shipping is managed through the campaign and our pledge manager, not through this store. We will update backers directly.

3. Duties and taxes

UK orders: prices include VAT and there is nothing more to pay.

EU orders: your order may be charged import VAT, duties and a carrier handling fee on arrival. These are set by your country and are your responsibility. We remove UK VAT from the price for EU orders.

US and rest of world: import duties, taxes and carrier fees may apply on arrival and are your responsibility, unless your checkout shows them as prepaid. The US no longer exempts low-value parcels from duty, so US customers should expect charges. If you refuse to pay these charges, the parcel may be returned to us. We will refund the product price, minus the original shipping cost and any return charges we are billed.

4. Battery shipping restrictions

The Aura NeuroBand contains a rechargeable lithium-polymer battery sealed inside the device. We ship it in line with carrier rules for lithium batteries contained in equipment. Because these rules differ by country and carrier, some destinations or delivery services may be unavailable at checkout.

5. Address and delivery problems

Please check your address carefully before ordering. Contact us as soon as possible if you notice a mistake. We can change the address only before dispatch.

Parcel delayed or lost: if tracking has not updated for 5 working days, or your parcel has not arrived within 10 working days of the estimated date, contact us. We will investigate with the carrier and send a replacement or a full refund if it is lost.

Parcel damaged on arrival: please photograph the packaging and product and contact us, ideally within 48 hours. Do not use a unit that looks damaged, as it contains a battery. Your rights are set out in our Return & Refund Policy.

Parcel marked delivered but not received: check with neighbours and your safe place, then contact us within 7 days so we can open a claim with the carrier.

6. Contact

For delivery questions, email auraneuroband@gmail.com with your order number.